REFUND & RETURN POLICY

We stand behind the quality of our products and want you to feel confident in your purchase. Below are the refund and return policies for each product type.

BOOKS: 30-Day Satisfaction Guarantee (US Orders Only)

We offer a 30-day satisfaction guarantee on purchases of Poems of a Burned Out Toddler Mom. If you are not satisfied with your purchase within 30 days of delivery, you may request a full refund of the purchase price.

This guarantee applies to US orders only. International orders are not eligible for refunds.

Refund Process for Books

To initiate a refund:

• Contact us at hello@zoemilesloeser.com within 30 days of receiving your order
• Include a photograph of the book in unread, like-new condition
• Provide a brief explanation of why the book did not meet your expectations
• We will respond within 5-7 business days with a prepaid return shipping label

Book Refund Terms

Upon receipt of the returned book in unread, like-new condition, we will issue a full refund of 100% of the purchase price to your original payment method. Please allow 5-10 business days for the refund to appear in your account.

Book Eligibility Requirements

• Book must be returned in unread, like-new condition (as if new out of the box)
• Books that show signs of reading or use are not eligible for refund
• Request must be made within 30 days of delivery date

• US orders only

Damaged or Defective Books

If your book arrives damaged or defective due to printing or shipping issues, please contact us at hello@zoemilesloeser.com with photographic evidence. We will work with our printing partner to arrange a replacement at their discretion.

ART PRINTS: 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on unframed art prints. If you are not satisfied with your unframed print within 30 days of delivery, you may request a full refund of the purchase price.

This guarantee applies to US orders only. International orders are not eligible for refunds.

Refund Process for Art Prints

To initiate a refund:

• Contact us at hello@zoemilesloeser.com within 30 days of receiving your order
• Include a photograph of the print in its original condition and packaging
• Provide a brief explanation of why the print did not meet your expectations
• We will respond within 5-7 business days with a prepaid return shipping label

Art Print Refund Terms

Upon receipt of the returned print in original condition and packaging, we will issue a full refund of 100% of the purchase price to your original payment method. Please allow 5-10 business days for the refund to appear in your account.

Framed Prints - Final Sale

Framed prints are custom-made to order and are final sale. Returns and refunds are not accepted on framed prints unless Satisfaction Protection was purchased with the print. 

One Satisfaction Protection covers one framed print.

Satisfaction Protection (Optional Add-On)

Customers may purchase optional Satisfaction Protection for framed prints. If Satisfaction Protection is purchased and you are not satisfied with your framed print, you may return it within 30 days of delivery for a full refund by following the refund process outlined above.

One Satisfaction Protection covers one framed print.

Art Print Eligibility Requirements

• Print must be returned in original condition and packaging
• Prints that show signs of damage or use are not eligible for refund
• Request must be made within 30 days of delivery date
• US orders only

Damaged or Defective Art Prints

If your print arrives damaged or defective due to printing or shipping issues, please contact us at hello@zoemilesloeser.com within 30 days of delivery with photographic evidence. We will arrange a free replacement at no cost to you.

ORDER PROCESSING & CANCELLATIONS

All orders are processed immediately upon purchase and sent to our production partners for fulfillment.

Book Orders

Book orders can only be cancelled within ONE HOUR of purchase. After one hour, the order file is sent to the printer and cannot be cancelled or modified. To request cancellation, contact us immediately at hello@zoemilesloeser.com with your order number.

Art Print Orders

Art print orders can be cancelled within 24 HOURS of purchase. Cancellation requests made after 24 hours may incur a 20% production fee if materials have already been used or the order is in production. To request cancellation, contact us at hello@zoemilesloeser.com with your order number.

Once an order has shipped, it cannot be cancelled. Please refer to our Refund & Return Policy for post-delivery options.

SHIPPING & DELIVERY

Production & Shipping Timelines

Our products are made-to-order by our production partners:

• Books are fulfilled by Lulu Press
• Art prints are fulfilled by FinerWorks

Production and shipping times vary by product and are managed by our fulfillment partners. Estimated delivery timeframes are provided at checkout and may vary based on product type, customization, and destination.

Delivery

Our 30-day satisfaction guarantee period begins on the date of delivery, not the date of purchase. We are not responsible for shipping delays caused by carriers, weather, or other circumstances beyond our control.

For questions about order status or tracking, please contact us at hello@zoemilesloeser.com with your order number.

PRICING & PAYMENT

Currency & Taxes

All prices are listed in US Dollars (USD). Applicable sales tax will be calculated and added at checkout based on your shipping address.

Payment Processing

Payment is processed immediately at the time of purchase through our secure payment processor. By completing your purchase, you authorize us to charge the total amount (including product price, shipping, taxes, and any optional add-ons) to your payment method.

PRODUCT DISCLAIMERS

Color Variations

We strive to display accurate colors and images of our products. However, colors may vary slightly from what appears on your screen due to individual screen settings, calibration, and lighting conditions. Our production partners use industry-standard color profiles (International Color Consortium standards), but we cannot guarantee exact color matching between digital previews and printed products.

For art prints specifically, we recommend reviewing product images on multiple devices and in different lighting conditions before purchasing. If you have specific color requirements, please contact us before ordering.

Results & Wellness Claims

Statements made on our website about the benefits of our products—including claims about reducing phone use, improving well-being, or enhancing connection—are based on general research and are not guaranteed outcomes. Individual results may vary. Our products are designed to support well-being and provide moments of calm, but everyone's experience is different. We do not guarantee specific results from using our products.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products. Our total liability for any claim related to our products is limited to the amount you paid for the product in question.

GENERAL TERMS
All refund requests must be submitted within 30 days of delivery. Refunds are processed to the original payment method and typically appear in your account within 5-10 business days of our receipt of the returned item.

For questions about our terms, returns, refunds, or orders, please contact us at hello@zoemilesloeser.com.

Last Updated 12/2/2025